I must say that apart from location, there is nothing much to say about this hotel. Rooms may be bigger than other hotels in this area.
We already checked in online before arrival and the room was ready. We been upgraded to Deluxe room on top floor. We got breakfast coupons which is a common practice in US. there was Starbucks in a lobby for a day and after that it just disappeared.
They provide two complimentary water bottles, free premium internet, breakfast as per Hilton diamond membership benefits.
Rooms are old but clean and I think bigger than other hotels in this area. There was no welcome letter or welcome amenity in the room which we find again very common in US.
There is no executive lounge in this hotel.
Breakfast, which otherwise cost 26USD ++ per pax because you still need to sign a check everyday after presenting your breakfast coupons is free for diamond guests. They brought us a check to sign for 2 days and the last day they said that we have nothing to sign.
Breakfast is pretty basic and very limited spread. You can order tea, coffee or eggs. I guess there was a menu but they never presented and staff shortage can be blamed for this.
We asked for a late checkout which were denied. We tried to checkout from Hilton App which didn’t work and we did ask for an international voltage converter to covert 110V to 220V on which most Asian electric things work but they did not have it.
Of course, there is no comparison of this hotel with other Hilton hotels outside US. In terms of service, it was worst than Garden inn’s outside US.
There were daily turndown service during which they place water bottles and small Hilton chocolates. We always like turndown service because your room is refreshed before you go to sleep which is nice.
We were satisfied with our stay and here you are basically paying for a location. Prices are this hotel can be extremely high sometimes but it is well understood in an expensive city like New York.
- Room Type Stayed – Deluxe Room
- Hotel Star Rating – ⭐⭐⭐⭐
- Room and Comfort – ⭐⭐⭐⭐
- Staff and Service – ⭐⭐⭐⭐
- Breakfast Buffet – ⭐⭐⭐⭐
- Executive Lounge – Not available
- Hotel Website – https://www3.hilton.com/en/hotels/new-york/hilton-times-square-NYCTSHF/index.html